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Med School Insiders

IVR Call Flow Design — Proposed for Review

+1 (888) 433-1066
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Incoming Call
Auto-Attendant Greeting
"Thank you for calling Med School Insiders — the trusted resource for aspiring physicians at every stage of their medical education journey. From MCAT preparation and personal statement coaching to interview prep and residency matching, our team of medical education experts has helped thousands of students take the next step in their medical careers.
To learn more about how we can help you or your student succeed, press 1.
If you're a current client and need assistance, press 2."
1
Press 1
Primary path · Default if no input
New Inquiry
Prospective students and parents exploring MSI's services. The greeting already sold — this prompt captures lead details.
MCAT Prep Personal Statements Interview Prep Residency Match Parents
Branch Greeting
"Whether you're just getting started or deep into the application process, Med School Insiders offers comprehensive packages designed to guide you through every step — from MCAT prep and personal statement development to interview coaching and residency matching. Our students don't just get help with one piece — they get a complete support system built around their goals."
Voicemail Prompt
"Please leave us a detailed message so our admissions intake team can review your needs and set up a time to connect you with a medical education specialist. Be sure to include your name, email address, phone number, and let us know where you are in your journey and what you're looking for help with. We'll be in touch within one business day."
2
Press 2
Existing clients only
Current Client
Existing students with questions about their course, scheduling, account access, or ongoing services.
Course Access Scheduling Billing Account Help
Voicemail Prompt
"Thanks for being a Med School Insiders student. Please leave your name, phone number, and the course or service you're enrolled in, and a member of our team will follow up within one business day."
or
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Voicemail
Recorded in RingOver
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Transcribed
Auto by RingOver
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Front Inbox
Tagged: Lead or Client
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Follow-Up
< 1 business day SLA
Implementation Notes
Default Behavior
If the caller doesn't press anything, route to Press 1 (New Inquiry) voicemail after a timeout. Most callers are new leads — don't lose them.
Front Tagging
Each branch feeds into Front with a tag: "New Lead" or "Existing Client". Separate queues, separate assignment rules, separate SLAs if needed.
24/7 Operation
Since everything goes to voicemail, the IVR runs the same flow at all hours. No business-hours logic needed. Callers get the same professional experience at 2 AM as at 2 PM.
Parent-Friendly
Greeting uses "you or your student" language. Parents are a known caller segment — they should feel this is designed for them too.
Greeting Recording
RingOver supports text-to-speech, self-recording, or audio upload. A professional voice recording is recommended for the branded greeting.
Email Fallback
Press 2 mentions the support email as an alternative. Current clients who don't want to leave a voicemail have a second option. Confirm the correct email address with Kevin.
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Future Enhancement: SMS Auto-Reply
Once toll-free SMS verification is complete for +1 (888) 433-1066, add an automatic text reply after every voicemail: "Thanks for calling Med School Insiders! We received your message and will follow up within 1 business day." Requires carrier registration (in progress).